Refund policy
Limoné Club — Return & Exchange Policy
At Limoné Club, we want you to feel confident with your order. Please review our return and exchange policy before purchasing.
Returns & Exchanges
Customers may request a return or exchange within 2 days of receiving the order through our return request link.
To be eligible, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition and packaging
Return Shipping Fees
For all returns and exchanges, the customer is responsible for all return shipping fees.
The only exception is if the item arrives with a defect or there is a product issue caused by Limoné Club. In that case, the customer must upload a clear photo showing the issue. Once reviewed and approved, Limoné Club will cover the return shipping fees.
Damaged or Defective Items
If your item arrives damaged, defective, or with an issue from our end, please submit a request within 2 days of delivery and upload clear photos of the problem.
After reviewing the photos, we will confirm whether the item qualifies for a return, exchange, or refund.
Processing Time
Returns and exchanges may take up to 5 business days to process after we receive and review your request.
Items Not Eligible
Returns or exchanges are not accepted after the 2-day window, or if the item has been worn, washed, used, damaged by the customer, or returned without original packaging.
Cash on Delivery Orders
For Cash on Delivery orders, please make sure you are available to receive your package. Repeated refused or rejected deliveries may affect future COD eligibility.
Start a Return or Exchange
To start a return or exchange, please use our return request link:
https://returns.e-stebdal.com/returns?shop=fzurzy-3h.myshopify.com